Delete your account

Delete your account in the app, and understand what happens to your data.

Last updated: 29 October 2026

Delete your account in the app

These instructions apply to version 2.0.0 build 339 or newer. In older builds, the Delete Account control only targeted trade-profile data. Update first, or use the support option below if the update is not yet available on your platform.

While signed in, open Settings, scroll to Danger Zone, and tap Delete Account. Read the confirmation and verify your identity using your sign-in provider. This deletes the account itself and its associated server data; it is not just removal of a trade profile. You do not need to email us to complete the in-app process.

The app confirms when deletion finishes. If cleanup is still pending, it says so; do not treat a pending message as confirmation that every step has finished. The service retries interrupted cleanup. Account deletion cannot be undone once completed.

If you cannot access the app

Contact [email protected] from the address linked to your account, with the subject Delete my account. We may need to verify your identity before helping. Email support is an alternative for access problems, not a required step after deleting in the app.

What deletion removes

• Your card-exchange account and its Firebase sign-in record. This does not delete your Google or Apple account.
• Your public profile, vendor details, for-sale listings, and event attendance.
• Your cloud collections, items, wishlist, sessions, receipts, private costs and notes.
• Your stored chat messages, uploaded photos, and account-linked diagnostics and analytics.
• Android security check (Google Play Integrity) summaries linked to your account.
• If you run a vendor group (you are its controller): unless you handed control to a partner first, the group is disbanded. Its invitations and hand-over offer are deleted at once. Its business data and change records stay on our server for 30 days, readable by the group's other members, and are then deleted. If you are a partner: you leave the group; the group's data stays with the group.
• Our saved Google Sheets and eBay connection credentials, seller personal information, listing drafts, and stored listing photos.

What stays on your device or another service

The device you delete from erases that account's save once our server confirms the deletion. The Guest save, other accounts' saves on that device, and this account's saves on other devices are not erased; delete those in the app on each device.

If your account ran a vendor group, its members' devices keep the read-only copy of the group's data they had when it was disbanded. That copy is on their devices, not on our server.

A workbook already created in your Google Drive and listings already published on eBay belong to those services. Account deletion stops our connection but does not delete your Drive files or end live eBay listings. Manage those directly with Google or eBay.

Cancel any active subscription in the store where you bought it. Deleting your account does not cancel Apple or Google subscription billing.

What we may keep

• Another collector's completed transaction records. Card and price facts needed for their own receipts and accounting can remain. Your account is replaced with a deleted-account reference, and your name, contact details, and photos are removed from those shared records.
• Minimal security records. An account identifier marking deletion, moderation bans, and limited eBay publication/deletion identifiers may remain to prevent abuse, accidental duplicate listings, or deleted data being restored. Cleanup filenames may be held temporarily while interrupted deletion finishes. These records are not used for advertising or to recreate your account.
• A record of each disbanded vendor group. When a vendor group is disbanded, including when its controller deletes their account, we keep a record of it: the group's name, its former members' account IDs, and the dates it was disbanded and its data deleted. The record is kept after the group's data is deleted. When you delete your account, your account ID is removed from every such record.
• Subscription and billing records held by Google or Apple. Those are the app stores' records, not ours, and we can't delete them.
• Aggregated pricing data, contributed with no identity, collection or account information attached.
• Historical backup or log copies, where present, are not necessarily erased at the same instant as live service data. Deletion markers stop stale clients from recreating deleted account data in the live service.

Questions

What we collect and how long we keep it is set out in our Privacy Policy; your rights on termination are in the Terms of Service. Anything else, write to [email protected].